Struggling with your iD Mobile contract? Whether it's a phone replacement, SIM deal, upgrade or contract change — our independent UK team handles it on your behalf.
We work exclusively with iD Mobile customers across the UK, acting as your independent advocate to get things sorted.
Need to amend, adjust or renegotiate your mobile contract? We handle all aspects of contract changes on your behalf, so you get the terms that work for you.
Faulty, damaged or lost device? We guide you through the replacement process and work to get your claim handled promptly and correctly.
Ready for a new phone? We find the best upgrade option available on your account and handle all the paperwork to make it happen.
Eligible for a new device? We identify what you're entitled to and process your claim from start to finish, with no hassle for you.
Looking for a better SIM plan? We compare options and help you switch to a deal with more data, better value or lower monthly cost.
Not sure which plan suits you? We analyse your current usage and find the most cost-effective plan for your needs — no upselling, just honest advice.
Simple, transparent and fast. Most cases are resolved within 48 hours.
Tell us what you need — a new phone, a plan change, an upgrade or a claim. Free consultation, no obligation.
We review your current contract, entitlements and available options to find the best outcome for your situation.
We handle all communication and paperwork on your behalf as an independent third-party service.
Your issue is resolved, your new deal is in place, or your claim is processed — quickly and without the runaround.
Call our UK team today for a free, no-obligation consultation. We only handle iD Mobile customers, so we know exactly how to help.
📞 020 8103 3124 — Call NowMon–Fri 9am–6pm · Free consultation · No obligation
Mobile Plan Experts (mobileplanexperts.co.uk) is an independent third-party service. We are not iD Mobile and are not affiliated with, endorsed by, or authorised by iD Mobile, Currys plc, or any mobile network operator. We provide independent advisory and concierge services to iD Mobile customers only. Any fees charged are for our independent service, not payable to iD Mobile. For direct iD Mobile support, visit idmobile.co.uk.
Mobile Plan Experts ("we", "us", "our") operates mobileplanexperts.co.uk. We are an independent third-party service. We are not iD Mobile or any mobile network operator. For data queries contact: privacy@mobileplanexperts.co.uk
We use your data solely to provide our independent advisory service, to respond to your enquiry, and to keep you updated on your case. We do not sell, rent or share your personal data with third parties for marketing purposes.
We process your data under Article 6(1)(b) GDPR — processing necessary to perform a service you have requested — and Article 6(1)(a) for any marketing communications, where we obtain your explicit consent.
We retain personal data for a maximum of 2 years from the date of your last interaction with us, unless you request earlier deletion.
Under UK GDPR you have the right to: access your data, correct inaccuracies, request deletion, restrict processing, and data portability. To exercise any right, contact privacy@mobileplanexperts.co.uk. You also have the right to lodge a complaint with the ICO (ico.org.uk).
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
This policy was last updated: January 2025. We may update it periodically — please check back regularly.
Mobile Plan Experts provides independent third-party concierge and advisory services to iD Mobile customers in the United Kingdom. We are not iD Mobile and are not authorised agents of any mobile network operator. Our service involves providing advice, guidance and acting as an intermediary on your behalf where you authorise us to do so.
We are entirely independent from iD Mobile, Currys plc and any mobile network. Any outcome achieved is subject to iD Mobile's own policies and decisions. We cannot guarantee specific outcomes but undertake to act in your best interests at all times.
Our services are available to UK residents who are current iD Mobile customers aged 18 or over.
Fees vary by service type and will be clearly communicated before any work begins. Initial consultations are free of charge. We will never charge you without your prior written agreement.
Our liability is limited to the fees paid for the specific service in question. We are not liable for decisions made by iD Mobile or any mobile network operator. We are not liable for indirect or consequential losses.
To raise a complaint, contact complaints@mobileplanexperts.co.uk. We aim to resolve all complaints within 14 working days.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
Cookies are small text files placed on your device when you visit our website. They help us understand how visitors use our site and improve your experience.
You can control cookies through your browser settings. Disabling non-essential cookies will not affect core site functionality. For detailed guidance, visit allaboutcookies.org.
We may use third-party services (such as Google Ads) which set their own cookies. We do not control these cookies — please refer to the relevant third-party privacy policies.
This cookie policy was last updated: January 2025.